Support
One place for all our products: setup and troubleshooting links per app, plus answers about accounts, licenses, trials and refunds.
Product support
Each app has its own support page with setup steps and the errors we see most:
- FirmamentPro — vault, master password, licensing, modules
- FieldLedger — install, activation, device limits, offline license
- SheetScrub — scanning workbooks and evidence bundles
- DocDiet — compressing DOCX/XLSX/PPTX
- TextScalpel — bulk search & replace and rollbacks
- RarZap — RAR → ZIP conversion
- Vidly — video toolkit
Account & sign-in
- "Session expired" in a desktop app: sign in again in your system browser. Your local data is untouched; paid modules lock only until the session is valid.
- Forgot your password: use forgot password. Changing the password signs out all existing sessions by design.
- Desktop sign-in uses a browser approval (device authorization) — the app never asks for your password.
- Lost access to your account email? Contact support from a purchase email so we can verify ownership.
Licenses, devices and trials
- A license binds to a limited number of computers (seats). Moving machines: deactivate the old device first; if it's gone, support can release the seat.
- Trials are per device and start from our server's clock — reinstalling or changing the clock does not restart them.
- Offline use: desktop apps keep working offline and refresh their signed license file when they can reach us. FieldLedger allows up to 60 days offline between refreshes.
- See Licensing for the model used by each product.
Purchases, subscriptions and refunds
- One-time purchases can be refunded within 14 days if unused — see the refund policy.
- FirmamentPro modules are monthly subscriptions, billed per seat. Cancel any time; the module stays active until the end of the paid period, then becomes read-only and exportable.
- Invoices and receipts come from our merchant of record at checkout; your account lists your licenses and payments.
Downloads and installers
All current installers, Microsoft Store links and versions are on the Downloads page. If Windows SmartScreen or macOS Gatekeeper warns about a new build, verify you downloaded it from indmak.com or the Store listing, then allow it.
Contact us
Email support@indmak.com with: the product and version (e.g. FieldLedger 0.1.5, FirmamentPro 0.1.0), your OS, the exact error text, and what you already tried. For purchase issues include the purchase email and order date — never send card numbers.
Response times
- License key not received: usually within a few hours.
- General support: one to two business days.
- Refund requests: one business day (see the refund policy).