SheetScrub support
$79 one-time · 30-day free trial · 1 license covers one device. In the app: Settings → Legal & support → Support & help. Support is available in English and Chinese, on business days (Monday–Friday).
Contact support
indmak.com/support-center
Submit a request with attachments.
support@indmak.com
Both the support center and email are monitored.
Buy / activate
indmak.com/buy/sheetscrub
Licensing and payment run on our official website.
Account & license self-service
indmak.com/account → My licenses
View keys and downloads. Account email must match the checkout email.
1. Before contacting us (30-second checklist)
- Trial or license? The top bar shows the state:
Trial (N days left)/Licensed/Trial expired/License needs refresh/Revoked. - Expired offline file? Connect to the internet → Settings → Verify online (or Refresh). The offline file lasts 60 days and refreshes silently when online.
- Trial limits? The trial scrubs one file at a time, up to 50 MB per file, without the full
audit report (
report.txt/report.pdf). The output certificate is always generated. Activate to remove the limits. - Output won't open? Re-run Verify seal on the evidence pack; Excel "repair"
prompts usually mean a leftover reference — send us the
validationNoteline from the evidence view.
2. What to include in your message
- App version (bottom-right status bar, e.g.
v0.1.0) + Windows/macOS version - Your state from the top bar + the exact error text (one line is enough)
- Machine fingerprint from Settings → License (the
sha256:…string) — needed for device-seat issues - For purchase issues: the order email (Creem sends the key by email; also check My licenses in your account)
Please do not send workbooks with sensitive data. If we need a repro, craft a minimal sample
(the app can generate test files) or describe the channels involved (e.g. E1 connections,
G1 VBA).
3. Common cases
| Symptom | Fix |
|---|---|
Trial expired | Buy a key → Settings → Activate. Trials are one per device (server-side). |
License needs refresh | Go online → Refresh / Verify online. |
License revoked (e.g. refunded) | Contact support or buy a new license. |
Device limit reached (max 1) | Deactivate on the old machine first, then activate on the new one. |
Manifest mismatch | The evidence folder was modified after creation — it no longer verifies. Re-scrub to create a fresh pack. |
| Lost key | Order email → account My licenses → or contact support for reissue. |
4. Response & data
We answer support mail in English and Chinese, usually within 2 business days. Include only what is needed to solve the issue; attachments you send are used solely for troubleshooting. For how we handle data, see the privacy policy.