Refund policy
Last updated: September 17, 2026. We want you to be confident buying FieldLedger. This page explains when and how refunds work for purchases made through indmak.com.
1. 14-day money-back guarantee
If FieldLedger isn't right for your operation, you can request a full refund within 14 days of purchase — for one-time licenses and for any first payment of a plan. You don't need to justify the decision.
2. How to request a refund
- Email support@indmak.com from the address used at checkout, or reply to your receipt email.
- Include your order email (and the license key if you have it). No forms, no phone queue.
- We confirm receipt within one business day and process the refund through our payment provider, Creem.
- Refunds are returned to the original payment method. Card refunds typically appear within 5–10 business days depending on your bank.
3. What happens to your license
- When a refund is issued, the associated license key is deactivated. If the app is installed, it will stop accepting the key on its next online check.
- Your data stays on your computer and remains fully exportable (CSV/PDF) — we never hold it.
4. Renewals and duplicate charges
- FieldLedger is a one-time purchase, so there are no renewals to cancel. If you were charged twice for the same order, contact us and we'll refund the duplicate immediately.
- If you bought the wrong product or quantity, we'll swap or refund it.
5. Exceptions
- Requests made more than 14 days after purchase are normally outside this policy. If something went wrong, talk to us anyway — we handle cases individually.
- Refunds are not issued where we have evidence of license abuse (for example, redistributed keys or attempts to bypass activation).
- Where a refund is required by the consumer law that applies to you, that law prevails over this policy.
6. Chargebacks
Please contact us before filing a chargeback — we can almost always resolve the issue faster. Filing a chargeback without contacting us may result in the license being suspended while the dispute is processed.
7. Who processes the refund
Creem acts as our merchant of record and processes all payments and refunds. You may see Creem on your card statement; refunds are issued through Creem to the original payment method.
8. Contact
Refund questions or a request that needs a human: support@indmak.com (sales@indmak.com for volume orders).