TextScalpel support
TextScalpel is an offline-first desktop tool for bulk search & replace, with snapshot rollback and rule presets. Your file contents stay on your device by default. Support is available in English and Chinese (中文), on business days (Monday–Friday).
Official support contacts
Support center
indmak.com/support-center
Submit a request with attachments (5 MB per file).
support@indmak.com
Both the support center and email are monitored.
Account & license self-service
indmak.com/account → My licenses
View keys and downloads. Account email must match the checkout email.
Purchase
indmak.com/buy/textscalpel
Licensing and payment run on our official website — no Store-based in-app purchase. Fully evaluate the 30-day trial without buying.
Support hours and response time
- Requests are reviewed on business days (Monday–Friday).
- We aim to acknowledge requests within 2 business days; license-delivery issues (for example, a key not received) are prioritized.
- The support center works in any modern browser with no extra software. Attachments: standard file types, 5 MB per file.
How to contact support
Option A — from inside the app (recommended, subject prefilled):
- Open TextScalpel → Privacy page → Contact support.
- Your browser opens the support center; describe the issue and submit.
Option B — from the web or email:
- Visit the support center or email support@indmak.com.
- Include the information below so we can help in one round trip.
Please include in your request
- App version and Windows version (visible on the in-app Settings page, e.g. TextScalpel 1.x / Windows 11 x64);
- What you see on the Settings → License panel (e.g. trial days left, trial expired, licensed, locked) and the exact message text;
- Order number or purchase email for billing / license issues (please do not post your full license key on public pages; the support center and email are the right places);
- Steps to reproduce: what you clicked, what you expected, what happened instead;
- Exported logs if requested: Settings → Export logs → attach the file (license keys in logs are masked before saving).
We use the information you provide only to respond to your request (see the privacy policy §7).
Frequently asked questions
I did not receive my license key.
Check ① the order email in your checkout inbox (including spam), and ② the account center → My licenses (sign in with the same email used at checkout). If it is still missing — including Apple Pay “Hide My Email” relay addresses — contact us with your order number or payment email and we will resend it to your correct address.
The app says the 2-device limit is reached.
Deactivate the old device first: on the old PC open Settings → License → Deactivate, then activate on the new PC. If the old PC is unavailable, contact support and we will release the seat for you.
My trial expired, and reinstalling does not reset it.
This is expected: the trial start is recorded per device, and reinstalling or deleting local files does not grant a new trial. To continue using the app, please purchase a license.
My license key is reported as invalid.
Check that the key is complete with no missing characters or extra spaces, and that it matches the purchase email. For revoked keys (e.g. after refund or chargeback), contact support@indmak.com with the order number.
How do I move to a new PC?
Deactivate on the old PC before switching. If the old PC is lost, contact support to unbind it.
Does the app upload my files?
No. Search, replace, snapshots, presets, and reports all run locally. The app connects to the network only for licensing (trial / activation / deactivation / verification), update checks, and when you open buy / support pages in your browser. See the privacy policy for details.