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Support

FirmamentPro support

Applies to FirmamentPro 0.1.0.0 for Windows (Microsoft Store edition).
Before contacting us: most issues are solved below in under five minutes. When you write in, include the app version (0.1.0.0), your Windows version and the exact error text — but never send your master password or backup archives.

Contact: support@indmak.com · Website: www.indmak.com

1. Quick start (first 10 minutes)

1. Install FirmamentPro from the Microsoft Store and open it.
2. Set a master password (minimum 8 characters). There is no password recovery — store it in a dedicated password manager such as Google Password Manager, Apple iCloud Keychain or KeePassXC.
3. Sign in with your website account in the system browser when asked. This activates trials and paid modules.
4. Open Dashboard → Due Today and work through today's items.
5. Make a manual backup (Backup → Backup now) and confirm the .fmbak file exists before doing real work.

2. Account, sign-in and licensing

2.1 "Session expired, please sign in again" keeps appearing

• Check your network first: brief outages are retried automatically and never log you out on their own.
• If the message persists, sign in again in the browser. Your local data is untouched; paid modules simply lock until the session is valid again.
• Changed your website password recently? That revokes sessions by design — sign in again.

2.2 I paid but a module is still locked

1. Confirm you signed in with the same email you used at checkout (purchases are attributed by order email).
2. Go to the Subscription page and use Refresh. Account status re-checks at most every few minutes and daily.
3. Trial vs. subscription: an expired trial on one device does not block a paid subscription on the same account — refresh the account status.
4. Still locked after refresh? Send us the module name, the purchase email and the date of purchase.

2.3 Free trials

• Each paid module (Clients, Matters, Conflicts, Time, Calendar, Case Lab) can be tried free for 14 days, once per device.
• Trials are bound to the device: a new computer is a new device and gets its own trial eligibility.
• When a trial ends, the module becomes read-only. Your data is never deleted and can always be exported.

2.4 Moving a license to a new computer (seats)

Licenses are sold per seat (one seat = one machine). On the new machine, sign in with the same email and activate; if you hit a device limit, deactivate the old machine first, then activate the new one.

3. Master password and vault

3.1 I forgot my master password

There is no recovery path by design — the password never leaves your computer and we cannot reset it. Your options, in order:

1. Check your password manager (you were asked to save it there at setup).
2. If you have a backup archive (.fmbak) made before you forgot it, you can restore from it — but restoring still asks for the password the backup was made with.
3. If neither is available, the vault cannot be opened. You can delete the vault directory and start over, or restore from a backup whose password you remember.

3.2 Moving to a new computer (migration)

1. On the old computer, make a fresh manual backup and copy the .fmbak file to the new machine (USB drive or your own storage).
2. On the new machine, install the app and create any throwaway vault (just to reach the Backup page).
3. Backup → "Restore from file" → select the archive → enter the master password the backup was made with.
4. Unlock with that same password, sign in with the same email and re-activate your license seat.
5. Details and edge cases (password changed after backup, custom data folders) are in the in-app migration guide.

3.3 Backups

• Automatic daily snapshots plus manual backups; set how many to keep in Backup settings.
• Keep at least one copy off the machine (USB drive or your own S3/R2-compatible storage). Uninstalling the Store app can remove local data — backups stored elsewhere survive.
• Test restores occasionally: copy a backup to another folder and validate it. A backup is only useful if it can actually be restored.

4. Modules and common errors

Symptom	Most likely cause	Fix
"This module requires a subscription" while trialing	Account status refreshed with a stale snapshot	Open the Subscription page and refresh once; the trial resumes
Time/Matters/Calendar pages show locked after unsubscribing	Subscription ended	Modules become read-only; resubscribe or export your data
PDF shows "pdfium unavailable"	Missing pdfium/pdfium.dll next to the app	Reinstall from the Store/MSIX; do not move or delete files inside the install folder
Audio transcription says model missing	Speech model not downloaded yet	Open Doc Convert → Speech and download the model once (runs offline after that)
Export to DOCX/PDF fails on one file	Unusual characters or a huge document	Try plain-text export to isolate the issue, then send us the error text
App window text too small (macOS)	System scaling	Menu bar → Text Size → Larger (remembered across restarts)

5. Performance, offline use and data

• Offline: everything local works without internet — vault, documents, timers, calendar. Account refresh, AI and backup upload resume when you reconnect.
• Slow with very large libraries: keep backup retention modest, archive old matters, and avoid storing multi-gigabyte videos in the vault.
• Your data location (Windows): the vault lives under your user profile's application data (…\firmament\); backups live wherever you configured. Uninstalling the app does not delete backups stored elsewhere.
• Antivirus false positives: brand-new unsigned executables occasionally trip heuristics. Download only from the Microsoft Store listing or our website; the Store-signed package is the safest source.

6. Privacy and security questions

• Your master password is never transmitted or stored by us — support will never ask for it. Anyone who does is not us.
• Backups are encrypted before upload and need the backup-time password to open; treat .fmbak files like the keys they are.
• AI chat sends only text you explicitly select, per request. Nothing is sent in the background.
• Full details: see the FirmamentPro privacy policy.

7. How to contact support (and what to include)

Email support@indmak.com with:

1. App version (Settings → About, e.g. 0.1.0.0) and Windows version (e.g. Windows 11 24H2).
2. Which page/module the problem is on and the exact error text (screenshot welcome).
3. What you already tried from this page.
4. For purchase issues: purchase email + order date (never send card numbers).

We aim to reply within 2 business days. For refund/billing disputes, include the order ID from your purchase receipt.

8. Known limitations (0.1.0.0)

• No master-password recovery (by design — see §3.1).
• Changing the master password does not re-encrypt old backup archives; each archive opens with the password from when it was made.
• Module trials are per device; reinstalling the OS or changing hardware identity may count as a new device.
• WebView2 runtime is required (preinstalled on Windows 11 and most Windows 10 machines).
• AI features require an internet connection and a configured provider.