DocDiet support
$25 one-time · Free 30-day trial · 1 license covers 2 devices. Support is available in English and Chinese (中文), on business days (Monday–Friday).
Contact support
indmak.com/support-center
Submit a request with attachments (5 MB per file).
support@indmak.com
Both the support center and email are monitored.
Buy / activate
indmak.com/buy/docdiet
Licensing and payment run on our official website.
Account & license self-service
indmak.com/account → My licenses
View keys and downloads. Account email must match the checkout email.
Quick start
- Drop .docx/.xlsx/.pptx files (or a folder) into DocDiet.
- Pick a mode — Compress (balanced), High quality, or Extreme (smallest).
- Press Start. New
.slimfiles are written next to the originals; your source files are never overwritten (Replace-original mode moves the old copy to the Recycle Bin / Trash first).
Trial & activation
- Free trial: 30 days from first start, issued by the server. Trial runs are limited to one file per batch and files under 60 MB.
- Activate: paste your
IND-…key in Activate. The same key can be re-entered on the same machine any time to refresh the offline file (does not consume a seat). - Trial expired? Buy a license and activate — no need to reinstall; your queue and settings stay.
Managing your license (2 devices)
- Move to a new PC: install DocDiet there and activate with the same key (uses one of your 2 seats).
- Free a seat: open Activate → Deactivate while online.
- Deactivate fails offline? The local license is kept on purpose so a network hiccup can’t lock you out. Retry once you’re back online.
- Refunded? The key is revoked server-side; the app stops honoring it after the next online check (within ~24h) and removes the Explorer right-click entries automatically.
FAQ
Which formats are supported?
.docx, .xlsx, .pptx (modern Office formats). Legacy
.doc/.xls/.ppt must be re-saved as the modern format in Word/Excel/PowerPoint first. Single files
must stay under 2 GB (ZIP format limit).
Does it work offline?
Yes — compression is 100% local. Only trial/licensing and update checks need internet.
Where do the compressed files go?
Next to the originals as name.slim.docx (etc.). “Replace original” mode swaps files in place and
retires the old copy to the Recycle Bin / Trash.
Right-click menu missing (Windows)?
Settings → System integration → Explorer right-click menu. It requires an active trial or license, and disappears automatically if access lapses.
A run is taking very long?
Every run shows live progress with Cancel (finish current file, or stop immediately). Huge image-heavy files are CPU-bound — Extreme mode is the slowest by design.
Something failed?
The app never fails silently: per-file errors show a reason code, batch errors appear in a banner. Re-run, and if a file consistently fails, send us the file type, size, and the exact message.
Which languages?
English, French, Spanish, Arabic, German, Japanese, Korean, Chinese, Portuguese — follows the system language, English fallback.
How do I delete my data?
Settings/history live on your machine; delete the app’s data folder (com.indmak.docdiet) or uninstall.
To delete server-side trial/license records tied to your device, contact support.